Social Media Life at Cerner

I got interviewed on Monday by Whitney at Spiral16 about some of the exciting projects I’ve been working on in the four months since I joined Cerner. It’s the start of a series that S16 is doing on their blog about people who work with social media every day, but don’t work for strategy or analysis agencies. It was exciting and nerve-racking to represent my employer this way, but I’m really pleased with how it all came out.

The interview is 16 minutes, but it’s all great stuff. [Spiral16 is] trying out a program that records Skype phone conversations, which explains the ugly watermark on the video.

If you interested in learning what I’ve been up to since I joined the Kansas City-based healthcare company, give it a watch. I talk about our exciting new social network uCern, our efforts in Second Life and getting involved in social media at a large corporation. If you’re not interested, well…

Giving Until it Hurts

Today, my employer held a blood and bone marrow registry drive in honor of an associate who was recently diagnosed with Leukemia. I volunteered for a couple hours at the bone marrow registry this morning and then took the five minutes to swab my cheeks to get on the list.

I took a quick lunch then headed down to make an automated blood donation, which is different, offering more flexibility to the blood center to respond more effectively to hospitals. As I understand it, the machine separates the blood into plasma, platelets and red blood cells as a part of the process. Obviously, it takes more fluid from your body than normal blood donation, so they put back saline in intervals during the process.

In addition, they use a needle the size of the tip of a pencil in order to keep from damaging the cells. It sucks. A lot. Especially when they struggle to find a vein, fishing around inside your arm.

But I got it going and was rocking through the donation, occupying myself by playing poker on my phone. The nurse came by to tell me that I was almost done.

Then it all went very very wrong.

First, on the saline return, I started to feel some pain. I looked down at my arm and realized that something was off. I was starting to get a bit of a bubble near the place where the needle was inserted. I called the nurse over, she did something on the machine and then hurried off. The pain subsided a little, but not completely. Another nurse came back with my original nurse and began fiddling with the machine and my arm, chiding the nurse for the amount of tape that she used on my arm. Not a good sign.

The fiddling with the machine and my arm went on for about 6-8 minutes. It ended with my nurse telling me that my vein had clotted up (not as bad as it sounds) and that I wasn’t pumping blood anymore.

This is what we in the business call: FAIL.

There are many things that suck about this.

  1. The extra time I took was useless.
  2. I am a universal donor.
  3. The extra pain wasn’t worth it.
  4. My 90%-full pint of blood, plasma and platelets: completely useless.
  5. The nurses did not try to finish by pricking the other arm, instead they gave up completely.
  6. I wasn’t able to help someone.

Honestly, #5 is the worst one. I feel like I really let down the anonymous person who would have received my blood. It sucks. But honestly, all of those things suck, most specifically #4 and #5.

Who wrote the rule that states you have to provide a completely full pint in order for your blood to be used? It is a dumb rule and really hurts everyone. Can someone explain that to me?

At least I managed to get on the bone marrow donor list, which is really what the drive was all about. Still, it would have been nice to be able to give blood as well.

And technically, I did. Just not enough.

Big Omaha

Big Omaha 

Today, I was really fortunate to go to the Big Omaha conference that was put on by Silicon Prairie News. As soon as I heard about it, I started lobbying my manager to send me, so I could listen to the likes of Jason Fried from 37signals, Matt Mullenweg from Automattic (the creators of WordPress), Jeffrey Kalmikoff of Threadless and the king of internet wine shows, Gary Vaynerchuk.

Jason Fried opens up Big Omaha  

It was a terrific day as Jason Fried kicked us off and talked about what became a common theme for the day, failure. While there were others who thought that failure was a good thing, Fried felt similarly to the way I did:

When did “fail early and often” become cool? - Jason Fried

What followed after Fried was a Yahoo guy a presentation about Girls in Tech and Micah Baldwin, who talked at length about failure. We headed over to lunch across the street where Ramsey, Whitney and I spent time talking with the very visionary web team at the University of Nebraska, who are really doing some interesting things with their web initiatives.

bigomaha-panel

After lunch is when Big Omaha really came alive. Unfortunately, Matt Mullenweg was not able to make it because of a conflict, but we were very fortunate to have a lively panel with Fried, Vaynerchuk, Baldwin and Kalmikoff. It was all Q&A based and was a lot of fun to see these thought-leaders and visionaries on the web talking and bantering back and forth. Of particular note was their rant on the higher education system, which is a little too colorful for this blog.

That was followed up with one of the most insightful and thoughtful talks of the day by Kalmikoff, where he talked about transparency and accessibility and what they mean to Threadless as a company and as a community. His slides included a great large/medium/small fanged Pac-Man illustration as well as great insight like:

Spend time with your community.” and “Listen. Review. Respond. Act.

I got the opportunity to spend some time talking to Kalmikoff after the talk and I really found him to be approachable and friendly as I asked him such lame questions as “How do you apply your community models to a B2B environment?”

Kalmikoff was followed by Ben Rattray of Change.org who gave a well-polished (albeit a little forgettable) presentation. I couldn’t help but think that Rattray was actually Chris Pine from the new Star Trek movie (mixed with a little Jake Gyllenhaal). You decide:

rattray-pine

There was a local entrepreneurial panel that highlighted some of the really cool projects that are going on in Omaha, including the concert hall/non-profit 2-screen theater that they’ve got, which is very cool.

The day was closed out with a great keynote (so to speak) with Gary Vaynerchuk. Now, say what you will about Gary, you can’t ever say he’s not genuine. The guy knows who he is, knows what he loves, and isn’t afraid to tell you what’s what. Instead of doing his typical talk, he realized that much of the crowd had heard him speak before, so after a short 7-minutes, he went into an open Q&A session.

I decided that I should take a crack at asking a question. Much of what I found to be challenging about ideas presented at Big Omaha was that much of it is extremely difficult, if not impossible, to apply to the corporate B2B world. That’s not to say it can’t be done, but I have a hard time taking Gary’s advice of “you can’t change them, just quit”, very lightly because I was unemployed for 3 months.

But getting to interact with Gary during the Q&A session (as well as briefly after it was over) was a lot of fun. Plus, I even got a Thunder Show wrist band!

Me and Gary V at Big Omaha 

Big Omaha was an extremely well-organized conference for its initial outing. Even down to the smallest of details. The folks at BrightMix put together a heckuva day that made the 3-hour northward trek completely worth the price of admission (a steal at $200). Many thanks to Jeff and Dusty (and all their great volunteers) for working so hard to hold such a great event. You can find my pics (and others, tagged with ‘BigOmaha’) on Flickr.

My Big Omaha Notes and Stuff

Northland

Road Sign

This weekend will mark two months since I started at Cerner. Each morning and evening, I drive the 35 miles door-to-door through the worst parts of I-35 North traffic. Olathe to North Kansas City is a hike, but I’ve yet to find a shorter way to travel than the highway.

Sure, during the heaviest days downtown, I’ll take nip up on I-635 and across on I-70 to downtown so I can bypass all the Southwest Trafficway, Broadway noise. But for the most part, I spend a good amount of time on I-35, listening to Adam Carolla’s daily podcast (which has been boring as of late).

A mass transit system that worked would be amazing. I’d love to hop on the train, read a few chapters of a book and arrive 45-50 minutes later at headquarters (or at least a couple blocks from it). But alas, the government of Kansas City, Missouri is full of morons who couldn’t tell their elbow from their ankle. I understand that a bi-state tax is about as likely to pass as it is for Tony to move out of his mom’s basement, but this city has smart people in it. I can’t figure out why someone hasn’t managed to come up with a viable solution yet.

Maybe, that’s my calling…

My Knees

My Knees

I’ve been playing volleyball competitively since I was about 13. I played in college and then played club ball on an off since I graduated. A few years back when Perceptive Software got big enough to participate in the Kansas City Corporate Challenge, I jumped all over it. We had a couple of really talented guys, including one of my good friends from school that I had recruited to come work there.

It was a lot of fun, although since PSI was a smaller company, our very solid team wasn’t challenged very much, rolling through the G and F divisions pretty easily.

Smash cut to the two years I spent at SunBridge Capital. No volleyball. No Corporate Challenge. I got fat(ter). I tried to stay in shape. I did. I was round.

Smash cut to 3 months ago. One of the first things that I did was check to make sure that I started before the March 13 cutoff date that would allow me to play in the Corporate Challenge with Cerner, an A-division team, pitting me against some of my good friends at Sprint and some of the best volleyball players in Kansas City.

So for the past several weeks, I’ve been practicing with my new team at my new company. My knees are not happy. The amount of weight that they have to support as I jump around on the court over and over again is daunting. So the ice has come out each night to soothe the aches. Stairs aren’t very fun.

But my knees could be saved a lot of pain if I would just lose 10, 20 or 50 pounds. I don’t want to have surgery on both my knees like my dad just went through (one last fall and one a couple weeks ago). But man, do I love playing volleyball. The time off in between volleyball stints has been killing me. I really love the game and wish I could play more than just during Corporate Challenge.

Now, if my knees would just cooperate…

On social media

Kansas City with the Russian Accent’s Meesha V. caused quite an uproar in the social media community with his post this week that lambasted the case study that Kansas City social media tracking company Spiral 16 did regarding the blogger preview of AMC’s Fork & Screen.

I’ve got a lot invested in this one. Not only did I attend the blogger preview (and blogged about it here), but I have made friends with AMC’s Justin Gardner, Spiral 16′s Whitney Mathews (who wrote the original and completely unattributed case study that Meesha liberally lifted from in his post) and other bloggers who attended the event.

Social Media Club Breakfast - April 2009

There are always going to be people like Meesha who believe that as marketers we should just leave some things alone. That may be true. But I cannot fault Justin or AMC for trying something new when it comes to marketing to this demographic. The world that we live in has changed significantly over the last two years. Twitter (where Justin originally reached out to the KC Twitterati) has experienced 1,382% growth from February of last year to February of 2009. Facebook, which was already huge, still grew a staggering 228% during the same time period. Social media is the new word of mouth. Marketers who do not figure out how to be a part of the conversation are going to be left in the dust.

Tools like those that Spiral 16 provides are helping those of us in social media and online marketing to help measure results and show value to the people that we report to. Folks like Meesha may not like that, but it’s an important part of the process. One of the beauties of social media is that you have the ability to unsubscribe, unfollow, unfriend someone if you don’t want to hear from them. There’s also always the beautiful “Mark as Read” button. But exercises like AMC’s with bloggers and the Fork & Screen are going to continue to happen. I need only point to Universal Studios notifying seven people about the new Harry Potter Theme Park and getting it viewed by over 350 million people within 24 hours. That’s the power of social media to marketers. Traditional advertising and marketing isn’t working as effectively anymore and so we are looking to new avenues to find our customers.

SMCKC Event at Nicholson Kovac

For the last year or so, I’ve been a part of the Social Media Club of Kansas City, a group of bloggers, marketers, and ad folks who get together on a semi-monthly basis to talk about the challenges and pitfalls of this new online world that we’re dealing with. Speaking with some folks at Friday’s breakfast about this post and what it implicates was interesting. Accusations of “shilling” don’t sit well with me, especially since I’ve gone back to the Fork & Screen time and time again, paying full price each time because I like the experience. Others may not. That’s their opinion. But to accuse people of “shilling” just because they got a free movie…that’s attacking my credibility. I’ve always done my best to be myself on this blog and in person. Pensive Girl hit it on the head yesterday:

be yourself. be true to who you are in real life. the digital space is just an extention of you. don’t foreget this. don’t be fooled by how easy it is to just say whatever you want to say and “be” whoever you want to be. don’t use the digital space as a platform for creating the person you are not strong enough to be in the real world. be you. becuase if someone gets to know you this way. through your tweets and your blog and your thoughts. and if this person then meets you in real life, and you’re nothing like your blog or your tweets or whatnot, there is a huge disconnect between who you really are.

Now that part of my job is applying my knowledge of the web and social media to a large organization like Cerner, I only see the crossover between personal and business becoming more pronounced. This may rub some people the wrong way. But there are some of those people who use “online monikers” and “web personalities” and even their participation in social media isn’t entirely genuine.

The challenge as a marketer like myself who also uses the web as a personal outlet is to always remain authentic. Anyone who has ever met me in person knows that there’s no difference between the real-life me, @shaneomack, Shane Life blogger, and the corporate marketer I am. In fact, for anyone to suggest otherwise is insulting.

First week on the job

It’s actually been two weeks since I officially began at Cerner Corporation, but I only joined my team on Monday, spending the first week in orientation. The last week was overwhelming as I’m doing my best to navigate my new company and yet still do my best to contribute as quickly as I can.

The blog is taking a backseat for the time being (not at all surprising), considering that I’ve got the new job, Alli’s dance team’s spring show, and March Madness (Rock Chalk!) going on right now. Plus, I haven’t had a lot to say lately. Maybe next week.

Until then…