It’s easier now.

After 8 long years as a Comcast customer, through good and bad times, I had to say goodbye today.

It’s a weird thing. I used to hate Comcast with the fire of a thousand suns. Their service sucked, their prices were inflated, but frankly, I didn’t have a lot of options. I live so far South that any additions in Olathe (such as Everest Surewest or AT&T U-verse) were not available.

Until about a month ago.

After much haggling, I finally found out that AT&T U-verse was finally available in our neighborhood. I went through the process of figuring out what they offered and comparing it to what I had with Comcast.

Here’s what they were offering:

• 4-room DVR
• HD capabilities in all rooms
• HBO, Showtime and Starz
• 3MB Internet

All of that for less than what I was paying for Comcast by about $50.

Not really wanting to go through the hassle of the switch, I called 1-800-COMCAST to see if they could help me out. The guy on the phone basically said, “Sorry dude. Can’t really help.”

So today, Gary from AT&T installed our new U-verse service.

Funny sidebar

@ComcastMelissa reached out to me via Twitter after I stated my situation while AT&T was here. After a pleasant exchange, which I really appreciated, I had to tell her that it was just a little too late.

And it was. I probably should have reached out to the Twitter team a little earlier. The work that Comcast has done in changing my opinion of them is actually quite impressive. As a student of social media, I often use Comcast as my example for success. By all accounts, I should be glad to leave Comcast. But I’m a little sad. They just couldn’t compete on price.