BlackBerry Email Setup FAIL

People often aske me why I chose to get a BlackBerry instead of an iPhone. The reason is simple: I have many close friends who work for my local wireless company and through an excellent employee plan, I pay very little for the service. Plus, I would feel like I was betraying them and indirectly putting them out of a job if I were to jump ship. Sprint doesn’t need yet another person defection to another wireless carrier.

Frankly, I’d love to have an iPhone, but for the time being, I rock a Red BlackBerry Curve. Up until about a week ago, it worked pretty well. Then the delays started. I began to realize that e-mails were not being delivered to my phone in a timely manner if at all. Since the e-mail functionality is one of the key reasons to own a BlackBerry, I found this to be a bag full of FAIL.

I had heard that RIM rolled out a change to the BIS (BlackBerry Internet Service) and that if you deleted your e-mail account from your phone, then set it up again.

EXCEPT…

See, my e-mail that is delivered to my BlackBerry (not my work e-mail, but my main personal/freelance account) is hosted by Google using their Apps for Domains. This is a common things these days. Even my mother-in-law’s school district is using it.

RIM doesn’t deal with this well.

Set up is supposed to be easy for e-mail addresses and I imagine that it is for most accounts. Unfortunately, even though my device indicated that my e-mail setup was successful, I still had issues. E-mail wasn’t delivered or was severely delayed. After trying for hours to figure it out, I finally stumbled upon a forum post that gave me the solution.

You have to access the advanced settings in e-mail setup, but there’s no documented way to do that and the settings are unavailable once an e-mail address has been set up.

emailsetup

Where do I access the advanced settings?

The problem here is that the IMAP settings are non-standard for Google for Domains. You still use imap.gmail.com as you usually do for Gmail accounts, but because your username is different, it doesn’t work.

The fix

In order to access the advanced settings when you set up your e-mail account, you have to leave your password blank. This is nowhere in the setup documentation. This is a huge FAIL. What kind of usability is that? It’s no wonder that people are defecting left and right from RIM devices to iPhones and other smart phones (can’t wait for the Palm Pre, by the way). Not only does their documentation suck big time but their devices could be a lot better.

Now that it’s working again, I can get back to tweeting about something else. But RIM should know…it’s on THIN ICE with me.

Ashley and Tyson

Today, my sister-in-law is getting married.

Tyson and Ashley

Ashley and Tyson will be married today at 5:00 p.m. We had a lot of fun doing their pre-marital counseling and getting to know them as a couple really well. We’re looking forward to welcoming Tyson to the family.

We are so excited to be a part of this day and so thrilled that the two of them are stepping into this next phase of their life.

Also, I took their engagement pictures (some of them are linked from the picture above).

On social media

Kansas City with the Russian Accent’s Meesha V. caused quite an uproar in the social media community with his post this week that lambasted the case study that Kansas City social media tracking company Spiral 16 did regarding the blogger preview of AMC’s Fork & Screen.

I’ve got a lot invested in this one. Not only did I attend the blogger preview (and blogged about it here), but I have made friends with AMC’s Justin Gardner, Spiral 16′s Whitney Mathews (who wrote the original and completely unattributed case study that Meesha liberally lifted from in his post) and other bloggers who attended the event.

Social Media Club Breakfast - April 2009

There are always going to be people like Meesha who believe that as marketers we should just leave some things alone. That may be true. But I cannot fault Justin or AMC for trying something new when it comes to marketing to this demographic. The world that we live in has changed significantly over the last two years. Twitter (where Justin originally reached out to the KC Twitterati) has experienced 1,382% growth from February of last year to February of 2009. Facebook, which was already huge, still grew a staggering 228% during the same time period. Social media is the new word of mouth. Marketers who do not figure out how to be a part of the conversation are going to be left in the dust.

Tools like those that Spiral 16 provides are helping those of us in social media and online marketing to help measure results and show value to the people that we report to. Folks like Meesha may not like that, but it’s an important part of the process. One of the beauties of social media is that you have the ability to unsubscribe, unfollow, unfriend someone if you don’t want to hear from them. There’s also always the beautiful “Mark as Read” button. But exercises like AMC’s with bloggers and the Fork & Screen are going to continue to happen. I need only point to Universal Studios notifying seven people about the new Harry Potter Theme Park and getting it viewed by over 350 million people within 24 hours. That’s the power of social media to marketers. Traditional advertising and marketing isn’t working as effectively anymore and so we are looking to new avenues to find our customers.

SMCKC Event at Nicholson Kovac

For the last year or so, I’ve been a part of the Social Media Club of Kansas City, a group of bloggers, marketers, and ad folks who get together on a semi-monthly basis to talk about the challenges and pitfalls of this new online world that we’re dealing with. Speaking with some folks at Friday’s breakfast about this post and what it implicates was interesting. Accusations of “shilling” don’t sit well with me, especially since I’ve gone back to the Fork & Screen time and time again, paying full price each time because I like the experience. Others may not. That’s their opinion. But to accuse people of “shilling” just because they got a free movie…that’s attacking my credibility. I’ve always done my best to be myself on this blog and in person. Pensive Girl hit it on the head yesterday:

be yourself. be true to who you are in real life. the digital space is just an extention of you. don’t foreget this. don’t be fooled by how easy it is to just say whatever you want to say and “be” whoever you want to be. don’t use the digital space as a platform for creating the person you are not strong enough to be in the real world. be you. becuase if someone gets to know you this way. through your tweets and your blog and your thoughts. and if this person then meets you in real life, and you’re nothing like your blog or your tweets or whatnot, there is a huge disconnect between who you really are.

Now that part of my job is applying my knowledge of the web and social media to a large organization like Cerner, I only see the crossover between personal and business becoming more pronounced. This may rub some people the wrong way. But there are some of those people who use “online monikers” and “web personalities” and even their participation in social media isn’t entirely genuine.

The challenge as a marketer like myself who also uses the web as a personal outlet is to always remain authentic. Anyone who has ever met me in person knows that there’s no difference between the real-life me, @shaneomack, Shane Life blogger, and the corporate marketer I am. In fact, for anyone to suggest otherwise is insulting.

Monsters vs. Aliens

Alli and I went with her sister, fiancee and to-be nieces last weekend to see Monsters vs. Aliens, the latest offering from Dreamworks Animation Studios, the people who brought us Shrek and Kung Fu Panda.

The movie is a lot of fun. There were several moments where I laughed out loud at the antics of Bob (the blob, Seth Rogen), The Missing Link (ape-fish man, Will Arnett), and Dr. Cockroach (Hugh Laurie). But the plot itself is a little tired. Aliens invade with the idea of colonizing Earth. SNOOZE.

But the animation and the voice acting done by the Monsters and the main alien (Rainn Wilson) is spot-on and there are plenty of great one-liners that will stick with adults who schlep their kids to this latest family offering. It’s worth the trip.

The story centers around a run-of-the-mill bride (Reese Witherspoon) who gets hit by a meteorite just before her marriage to local Modesto, California weatherman Derek (Paul Rudd). Rudd is great as the greaseball local TV guy and Witherspoon’s charm manages to make its way through to her animated countenance.

The plot is really what fails this movie more than anything. I enjoyed it, but not because of the story. This movie dies if not for the great voiceover done by comedians Rogen and Arnett. And there really couldn’t be a better casting for a mad scientist than Hugh Laurie. Top that off with Stephen Colbert as the President and Kiefer Sutherland as the rogue general who has kept his monster force a secret and you’ve got a great cast.