People often aske me why I chose to get a BlackBerry instead of an iPhone. The reason is simple: I have many close friends who work for my local wireless company and through an excellent employee plan, I pay very little for the service. Plus, I would feel like I was betraying them and indirectly putting them out of a job if I were to jump ship. Sprint doesn’t need yet another person defection to another wireless carrier.
Frankly, I’d love to have an iPhone, but for the time being, I rock a Red BlackBerry Curve. Up until about a week ago, it worked pretty well. Then the delays started. I began to realize that e-mails were not being delivered to my phone in a timely manner if at all. Since the e-mail functionality is one of the key reasons to own a BlackBerry, I found this to be a bag full of FAIL.
I had heard that RIM rolled out a change to the BIS (BlackBerry Internet Service) and that if you deleted your e-mail account from your phone, then set it up again.
EXCEPT…
See, my e-mail that is delivered to my BlackBerry (not my work e-mail, but my main personal/freelance account) is hosted by Google using their Apps for Domains. This is a common things these days. Even my mother-in-law’s school district is using it.
RIM doesn’t deal with this well.
Set up is supposed to be easy for e-mail addresses and I imagine that it is for most accounts. Unfortunately, even though my device indicated that my e-mail setup was successful, I still had issues. E-mail wasn’t delivered or was severely delayed. After trying for hours to figure it out, I finally stumbled upon a forum post that gave me the solution.
You have to access the advanced settings in e-mail setup, but there’s no documented way to do that and the settings are unavailable once an e-mail address has been set up.

Where do I access the advanced settings?
The problem here is that the IMAP settings are non-standard for Google for Domains. You still use imap.gmail.com as you usually do for Gmail accounts, but because your username is different, it doesn’t work.
The fix
In order to access the advanced settings when you set up your e-mail account, you have to leave your password blank. This is nowhere in the setup documentation. This is a huge FAIL. What kind of usability is that? It’s no wonder that people are defecting left and right from RIM devices to iPhones and other smart phones (can’t wait for the Palm Pre, by the way). Not only does their documentation suck big time but their devices could be a lot better.
Now that it’s working again, I can get back to tweeting about something else. But RIM should know…it’s on THIN ICE with me.


